Job description
Customer Service Manager
Newcastle
Up to £38,000 + Development Opportunities + Free/Discounted Food + Referral Programme + Socials
Do you have managerial experience within a customer service environment, and are looking to advance your career within the energy sector?
This company is a leading energy provider committed to delivering exceptional service and value to its customers. Specialising in gas and electricity supply, this is an excellent opportunity to take the next step in your career and be able to lead your own team, contributing to the company's ongoing success.
In this role you will be responsible for leading a small team, setting and tracking performance metrics, and ensuring the team is equipped to handle growing business demands. You will also play a key role in analysing customer feedback, identifying areas for improvement, and implementing process changes to enhance efficiency and customer satisfaction.
An ideal candidate for this role would be a highly motivated and experienced individual with a passion for delivering excellent customer service and is confident in leading their own team.
This is a brilliant opportunity for an individual from a managerial background looking to make a lasting impact in this ambitious company, within a close knit team, as you develop your career.
The Role:
* Leading and managing the customer service team
* Establishing and monitoring the teams KPIs
* Reviewing performances and implementing improvement plans
The Person:
* Demonstrated experience in a customer service leadership position
* Excellent team management and leadership skills
* Strong data analysis and decision-making skills
Reference Number: BBBH240235
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Grace Boniface at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
