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Service Desk Engineer

Job description


Service Desk Engineer
Amersham
£28,000 + Hybrid Working + Career Progression Opportunities

This is an excellent opportunity for a Service Desk Engineer to gain hands-on experience with a clear path for growth within a rapidly expanding technology service provider.

You will have the opportunity to work alongside skilled professionals and contribute to exciting projects. The company prioritizes employee development and offers a supreme benefits package to ensure satisfaction and motivation within its team.

This MSP is currently working with a portfolio of diverse clients across various industries, which is a testament to their reputation within the industry as being a leader in reliability and quality. They are in the fortunate position to have a team that excels and strives for success and are now actively looking for a new member of the team that they can nurture and invest in.

You'll be collaborating with a team of dedicated IT professionals, all whilst receiving excellent benefits. You will work across several exciting clients and sectors within a team of passionate and skilled individuals.

Within this role, you will be creating, implementing, and managing solutions for key client IT environments. You will report directly to the Service & Support Desk Manager, who will guide you throughout. You'll learn to approach the role with enthusiasm and innovation with every project you undertake. Developing client relationships and resolving IT challenges effectively is the backbone of this role.

The ideal candidate will be proficient in Microsoft Client Operating Systems, Office 365, and networking technologies.
This is an excellent opportunity for a person with a passion for IT support.

With the development to gain further training and become a go-to expert, apply today and take the first step towards an exciting new career!

The Role:

  • Provide efficient first-line technical support to resolve client issues remotely and on-site when necessary.
  • Utilize RMM tools to proactively monitor, manage, and prevent IT issues.
  • Support and maintain Office 365 environments, including SharePoint and Intune.
  • Assist with hardware installations, configurations, and repairs.

The Person:

  • At least 2 years' experience in IT support, preferably within an MSP environment.
  • Strong knowledge of Microsoft Client Operating Systems, Office 365 Cloud Services, and networking technologies.
  • Excellent communication skills, with a customer-focused approach to problem-solving.



Reference Number: BBBH (246568)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Edge at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.